Cancellation & Refund Policy

1. Booking Confirmation

Reservations at Spring Hill Resort are confirmed only upon receipt of the required advance payment or a valid credit card guarantee, as communicated at the time of booking.

2. Cancellation by Guest

• Cancellations made 15 days or more before the check-in date are eligible for a full refund, minus any payment gateway or processing charges.
• Cancellations made between 7 and 14 days before check-in will receive a 50% refund of the advance amount.
• Cancellations made less than 7 days before check-in are non-refundable.
• No-shows and early check-outs are treated as cancellations and are non-refundable.

3. Refund Processing

Approved refunds will be processed within 10-14 business days to the original payment method. The actual credit timeframe may vary depending on your bank or payment provider.

4. Modifications

Date changes or modifications to confirmed bookings are subject to availability and may incur additional charges. Requests must be made in writing via email or WhatsApp and confirmed by our reservations team.

5. Force Majeure

In the event of unforeseen circumstances such as natural disasters, government restrictions, pandemics or other force majeure events, we will offer rescheduling options or a credit note valid for 12 months. Cash refunds will be reviewed on a case-by-case basis.

6. Cancellation by Resort

Spring Hill Resort reserves the right to cancel reservations in exceptional circumstances. In such cases, guests will be offered a full refund or an alternative comparable stay.

7. Contact for Cancellation Requests

To request a cancellation or modification, please contact us at hotelmamasrasoi@gmail.com or call +91 78373 06464.